Last updated: October 2025

Welcome to Elements of Change Psychotherapy, operated by N Ramotar Social Worker Professional Corporation, owned by Neervana Ramotar, MSW, RSW, Registered Social Worker (Ontario). I am committed to protecting your privacy, maintaining professional and ethical standards, and ensuring transparency about how your information is collected, used, and protected in accordance with Ontario’s Personal Health Information Protection Act (PHIPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and the Ontario College of Social Workers and Social Service Workers (OCSWSSW) Standards of Practice.

1. Collection and Use of Personal Information

When you complete a contact form or send an email, you may provide personal details such as your name, phone number, email address, and brief information about your reason for seeking therapy.

•       This information is used solely to respond to your inquiry, determine suitability for services, and, if you choose to proceed, begin the intake process.
•       Your information is never sold, rented, or shared with third parties for marketing.
•       If you become a client, additional information will be collected and stored securely in compliance with PHIPA.

2. Confidentiality and Limits

Confidentiality is essential to the therapeutic relationship. All information shared in therapy is kept confidential except when disclosure is legally required or permitted, such as:

•       When there is reason to believe you or someone else is at risk of serious harm
•       When there is concern about a child or vulnerable person being abused or neglected
•       When records are subpoenaed by a court
•       When disclosure is otherwise required by law

You are encouraged to discuss any questions about confidentiality and its limits at any time.

3. Storage and Security of Information

All electronic records are stored on secure, password-protected systems that meet or exceed professional privacy requirements. Emails are encrypted, and video sessions are conducted through secure, PHIPA-compliant platforms.

4. Cookies and Analytics

This website uses Google Analytics to understand general patterns of visitor engagement (such as page views and traffic sources). Google Analytics may use cookies to collect anonymous data such as your device type or location (general region).

•       This information does not identify you personally.
•       You can disable cookies through your browser settings if you prefer.

5. Your Rights

Under PHIPA and PIPEDA, you have the right to:

•       Access or request a copy of your personal information
•       Request corrections to inaccurate information
•       Withdraw consent for future collection or use of your data, subject to legal and professional obligations

For privacy-related concerns, please contact:

neervana@eoctherapy.ca

6. Disclaimer and Terms of Use

Informational Purpose Only

The information provided on this website, including articles, blog posts, and resources, is for educational and informational purposes only. It is not a substitute for professional therapy, diagnosis, or treatment. Reading this website or contacting me through it does not create a therapist-client relationship.

Scope of Practice and Jurisdiction

Therapeutic services are offered online only to individuals residing in Ontario, Canada. If you are outside Ontario, this website is for general information only, and services cannot be provided.

No Guarantee of Results

Therapeutic outcomes vary for each individual. While therapy can support growth and healing, no specific results are guaranteed.

Limitation of Liability

N Ramotar Social Worker Professional Corporation and its affiliates are not liable for any damages arising from the use of this website or reliance on its content. Your use of the website is at your own discretion and risk.

Intellectual Property

All written content, images, graphics, and branding on this website are the property of Elements of Change Psychotherapy unless otherwise credited. You may not reproduce, distribute, or modify any content without written consent.

Third-Party Links

External links are provided for informational or educational purposes only. I am not responsible for the content, accuracy, or policies of third-party sites.

7. Accessibility Statement (AODA Compliance)

Elements of Change Psychotherapy is committed to creating a website and service experience that is accessible and inclusive for all visitors in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you encounter any barriers or require materials in an alternate format, please contact me at neervana@eoctherapy.ca, and I will make every reasonable effort to accommodate your needs.

8. Updates to This Policy

This policy may be updated periodically to reflect changes in legislation or practice operations. The “last updated” date will always indicate the most recent revision.

9. Contact

For questions about this Privacy Policy, Disclaimer, or Terms of Use, please contact:

Neervana Ramotar, MSW, RSW

Registered Social Worker, Ontario

neervana@eoctherapy.ca

N Ramotar Social Worker Professional Corporation